Quick and friendly service.
I live in San Diego drove up to KG CUSTOMS to have some work done to my Shelby . These guys are great and very honest . I want to thank JC Barajas and Ruben Pina and the mechanic ,sorry I didn't get his name but thanks to all.
El personal es muy amable me gustó especialmente el profesionalismo de Carlos
I've bought ford trucks for our fleet for 30 years, we do heavy construction. From selling me my Trucks, Chris,"Fleet Manager" to Mike Mills in service I'm treated like a king. This dealership is heads and tails above the Rest.
Stopped by the Ken Grody Ford parts department this morning to pick up a brake caliper repair kit. Turns out Ford does not stock this item, but Parts Manager Rafael Alvarez spent 20 minutes calling several local auto parts stores until he found one that could supply the part. He asked them to expedite so his "good friend" could stop by to pick it up later that day. He could have easily just told me that Ford does not stock the part and sent me on my way, but instead he dialed the phone numbers from memory (which tells me this is something he does for customers frequently) and waited on hold for long periods of time and then guided the parts guy on the other end of the phone to the exact part I was looking for. I was very impressed and thankful
Ian made purchasing our car a breeze.
I must say good words even I didn’t buy a car from them because I couldn’t find what fit my needs But one of the best customer service ever professionally kind friendly helpful what else can you say..... oh yes .... THEY HAVE A KIDS AREA ( the only one in Carlsbad) what a great idea so u can actually shop for new car with the kids not like other dealerships my the kids jumped in/out of the showroom cars Thanks ford
Ken Gordy and Ryan B. Do an excellent job of making customers feel very special when servicing their vehicle...Thank you for your professionalism!
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