A nice dealership. There are plenty of friendly and helpful staff around to assist customers. They have a large selection of vehicles for sale, both new cars as well as used cars. They also carry a good selection of specialty cars like the Focus RS and the F150 Raptor.
Friendly, free Wi-Fi. We were here for a service. Reasonably priced.
Beautiful dealership right next to the beach! Can't vouch enough for Lease Manager Alex Sanchez. His professionalism and proficiency is unparalleled. Looking forward to working with Alex and the rest of the Ken Grody Carlsbad team again in the future!
I have nothing but great things to say about the service department at Ken Grody Ford. I had a bad experience at Encinitas Ford, where they had my car for two and a half days and basically did nothing. I needed to find a new Ford dealership to take my 2016 Explorer to for transmission repair. Ryan in the service department was so helpful- he got my car looked at right away and kept me in the loop regarding what was going on. Everything that was repaired was covered under warranty. Ryan did call me to say my car was low on gas and they wanted to test drive it and would I approve a purchase for them to add fuel- I said of course. When I went to pick it up today, the $30 in gas wasn't on the bill so I asked about it because I wanted to make sure I paid it. An employee named Rick took me inside the dealership and the manager said "oh I wouldn't make you pay for the gas" and wrote it off for me. Ryan also had my car washed before I picked it up which was not done by Encinitas Ford in the 2 1/2 days they had my car and did nothing. I would recommend this service department at this Ford dealership hands-down.
The mechanics are great on their job
Very helpful, good customer service.
Fast and friendly service. Dennis Ziegler is unsurpassed in customer service anywhere in the world!
Leave Us A Review