Got stranded in Oceanside, from West Covina, on the way to a concert. Called and spoke to Julio who promptly got my pertinent information in anticipation of my car. My car was towed in after hours. Early the next morning, Mike phoned to assure me that my car was scheduled for a diagnostic check. My car was repaired the same day!! Unable to pick up until the weekend and was assured by Mike that it was not a problem and safe at the lot. Great service!!!
I have an older model Expedition that I'm driving into 200K miles.... I love the service, follow through, and satisfaction I have with KGF! Thanks!
Best car buying experience by far! Eddy made sure everything was ready to go when we arrived. Super friendly and honest and didn't try to sell me anything more than what I asked for. After a quick test drive we worked out the numbers and shortly after my wife and I were on our way with our new car.
Great service. They did my 15k service and did a great job.
Just picked up our new shop car from Ken Grody Ford. Ryan Casper was our Sales person on this purchase and Ryan did an awesome job with not being to pushy or trying to over sell us. When you go to look a new vehicle at Ken Grody Ford, do yourself a favor and ask for Ryan Casper
Always great customer service
Always very prompt when I bring my vehicle to get it serviced!! The service Persin I have is amazing on top of everything and always the same Person!!
Honestly, not usually a fan of service departments at dealerships. Usually they are very dishonest in their prices and trying to sell you on service you don't need. Every time I have come here for service, these guys made sure I get taken care of. If you specifically want a tech that takes care of his customer's, ask for Ryan. This guy knows his stuff and is very proficient at his trade. Although some constructive advice would be that these guys need to work on their communication skills, they always do whatever it takes to make sure you are satisfied.In summary, if you don't have problems taking your vehicle to a dealership for service, take it here. I would.
excellent customer service
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