My 2003 Focus needed a break and it decided to take one at 7 am on a Monday morning while I was trying to get to work. I had to get towed to Ford Carlsbad where apparently other cars decided they too wanted to be on vacation because the line was in the street. I was quickly (about 8 minutes) greeted by a service writer named Ryan Berkeley and from Monday at about 8:30 am until Wednesday at around 3:00 pm I was taken care of. Ryan made sure I had transportation, both shuttle (the shuttle driver, I believe his name was Richard was great also) and rental (the company they are partnered with is Greenleaf and they are great too), he called me regularly with updates (even the ones I didn't like, like the price of my repairs and it's going to be one more day), and even when he was busy with other customers, personally delivered my car to me at the pick up line. I usually go to Ford in Vista (closer to my house) but next time I'm going to choose to come to Ken Grody Ford Carlsbad.
Ryan Berkeley is the Best! Always a great experience if/when my car needs work. He makes sure to follow up and all questions are answered.
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